UK NHS Institute for Innovation and Improvement, 2008

Available online as PDF file [40p.] at: http://www.apho.org.uk/resource/item.aspx?RID=44584

“…..This guide is intended to be a short, practical resource for anyone in any health system who is responsible for using indicators to monitor and improve performance, systems or outcomes.

Content:

1. Introduction
2. Indicators: some useful background
3. The anatomy of an indicator
4. Understanding variation
5. Changing hearts and minds
6. Frequently asked questions
7. Criteria for good indicators and good indicator sets
8. Ten myths about indicators
9. Glossary
10. Further reading
Appendix A: Full anatomy of an indicator